Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about KAVENRO products, ordering, shipping, sizing, returns, and more.

What does KAVENRO sell?

KAVENRO creates graphic T-shirts inspired by culture, art, humor, personality, and everyday interests. Our designs are made for people who want what they wear to reflect what they're into.

Are KAVENRO products made to order?

Yes. KAVENRO products are made to order. Once your order is placed and payment is confirmed, your item is prepared for fulfillment.

Producing items on demand allows us to offer a growing range of original graphic designs without maintaining unnecessary inventory.

What sizes are available?

Available sizes are shown on each product page. Size availability may vary by product.

Please review the size guide on the product page before placing your order. Because our products are made to order, we generally cannot accept returns or exchanges when the correct size was produced according to the size selected at checkout.

What colors are available?

Available colors are displayed on each product page. Color options may vary depending on the product and design.

Please note that colors may appear slightly different depending on your screen, device, and display settings.

Where does KAVENRO ship?

KAVENRO currently ships to addresses within the United States.

We currently do not offer international shipping.

How much does shipping cost?

Standard shipping is $6.99 USD.

We offer free standard shipping on orders of $99 USD or more after applicable discounts and before taxes, unless otherwise stated during a promotion.

The final shipping charge will be displayed at checkout before you complete your purchase.

How long does delivery take?

Orders are generally expected to arrive within 5–8 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high order volumes, address issues, or other circumstances outside our reasonable control.

How can I track my order?

When tracking information becomes available, it will be sent to the email address associated with your order.

Please allow some time for the shipping carrier to update tracking information after a tracking number has been created.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Because our products are made to order and may enter production shortly after an order is submitted, we cannot guarantee that changes or cancellations can be made once production has started.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping address.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after your order has entered production or shipment.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Do you accept returns or exchanges?

Because KAVENRO products are made to order, we generally do not accept returns or exchanges for change of mind, buyer's remorse, personal preference, or incorrect size selection.

However, if your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Please review our Return & Refund Policy for complete information.

What should I do if my item arrives damaged or defective?

If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery.

Please include your order number, the email address used to place the order, a brief description of the issue, and clear photos showing the item and the problem.

Once your claim has been reviewed, we will contact you regarding the available resolution.

What if I ordered the wrong size?

Please carefully review the size guide before placing your order.

Because our products are made to order, we generally cannot provide a return, exchange, or refund when the correct size was produced and delivered according to the size selected at checkout.

If you receive a size different from the size shown in your order confirmation, please contact us within 30 days of delivery.

What if my package is marked as delivered but I cannot find it?

If tracking shows your package as delivered but you cannot locate it, please check your mailbox, porch, front desk, parcel locker, surrounding delivery area, household members, and neighbors who may have accepted the package.

You should also check any delivery information provided by the shipping carrier.

If you are still unable to locate your package, please contact the shipping carrier and KAVENRO customer support so the situation can be reviewed.

What if my package appears to be lost or delayed?

If tracking has not updated for an extended period or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will review the available tracking information and assist where reasonably possible.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your device, location, and the payment methods available through our checkout.

Is my payment information secure?

Payments are processed through our secure ecommerce checkout and supported payment providers. KAVENRO does not directly store your complete payment card details.

How can I contact KAVENRO?

For questions about an order, product, shipping, return, refund, or other customer service matter, contact us at:

Email: support@kavenro.com

If your question concerns an existing order, please include your order number and the email address used to place the order so we can assist you efficiently.