Refund policy
Return & Refund Policy
At KAVENRO, each product is made to order specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection.
However, if your order arrives damaged, defective, misprinted, or incorrect, we're here to help. Please review the policy below before contacting us.
30-Day Claim Period
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Claims submitted more than 30 days after the recorded delivery date may not be eligible for a replacement or refund.
To help us review your claim, please provide:
- Your order number
- The email address used to place the order
- A brief description of the issue
- Clear photos showing the item and the problem
- A photo of the shipping label or packaging if relevant to the issue
Once we receive the required information, we will review your claim and contact you regarding the available resolution.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery.
After reviewing the information and photos you provide, we may offer a replacement or refund when the claim is approved.
Please do not discard the item or its packaging until your claim has been reviewed, as additional photos or information may be required.
Misprinted or Incorrect Items
If you receive an item with a printing error, an incorrect design, an incorrect size or color compared with what you ordered, or an entirely different item, please contact us within 30 days of delivery.
Once the issue has been verified, we may provide a replacement or refund as appropriate.
Wrong Size Ordered
Please review the size guide available on the product page carefully before placing your order.
Because our products are made to order, we generally cannot accept returns, exchanges, or refunds when the correct size was produced and delivered according to the size selected at checkout.
If you received a size different from the size shown in your order confirmation, please contact us within 30 days of delivery so we can review the issue.
Change of Mind and Buyer's Remorse
Because each KAVENRO product is made to order, we generally do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, personal preference, or accidental selection after an order has entered production.
We encourage you to review the product description, size guide, color, quantity, shipping information, and order details carefully before completing your purchase.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Because orders may enter production shortly after they are submitted, we cannot guarantee that a change or cancellation can be made once production has started.
If we are able to cancel your order before production begins, any eligible refund will be issued to your original payment method.
Returns
Please contact KAVENRO before returning any product.
Do not send an item back without receiving return instructions from us first. Unauthorized returns may not be accepted or processed.
For an approved damaged, defective, misprinted, or incorrect-item claim, a physical return may not always be required. We will provide instructions after reviewing your claim.
Return Shipping Costs
If we require a return because the item was damaged, defective, misprinted, or incorrect due to an error on our side, we will provide instructions regarding the return and any applicable return shipping costs.
Customers should not ship an item back at their own expense unless specifically instructed to do so by KAVENRO.
Refunds
If your refund is approved, it will be issued to your original payment method.
Once a refund has been processed by KAVENRO, your bank, credit card provider, or payment service may require additional time to post the funds to your account.
Original shipping charges may not be refundable unless the refund results from an error with your order or otherwise required by applicable law.
Replacements
For approved claims involving damaged, defective, misprinted, or incorrect items, we may provide a replacement instead of a refund when appropriate.
Replacement eligibility is determined after we review the information and evidence provided with your claim.
Lost Packages
If your tracking information shows that your package has not been delivered within the expected delivery timeframe, please contact us so we can review the shipment.
If tracking shows the package as delivered but you cannot locate it, please first check the delivery location, surrounding areas, household members, neighbors, and the shipping carrier where appropriate.
KAVENRO will review reported delivery issues on a case-by-case basis and assist where reasonably possible.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping or replacement costs may apply where permitted by law.
If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered production or shipment.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Where applicable law provides you with rights or remedies that cannot legally be excluded or limited, those rights will continue to apply.
Contact Us
If you have questions about a return, replacement, refund, or an issue with your order, please contact KAVENRO customer support.
Email: support@kavenro.com
Please include your order number and the email address used to place the order so we can assist you as quickly as possible.