Refund policy
RETURN & REFUND POLICY
We want you to be happy with your order. Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after receiving your order.
Please include your order number, a description of the issue, and clear photos showing the problem. If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.
SIZE AND COLOR
Please review the product description and size information carefully before placing your order. We generally cannot offer returns, exchanges, or refunds when the wrong size or color was selected by the customer.
ORDER CHANGES AND CANCELLATIONS
We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately. We cannot guarantee that changes or cancellations will be possible once an order has entered production.
LOST OR UNDELIVERED ORDERS
If your tracking information indicates that your package may be lost in transit, please contact us so we can review the shipment and determine the appropriate next steps.
Customers are responsible for providing a complete and accurate shipping address at checkout. We may not be able to provide a free replacement or refund for orders delivered or returned due to an incorrect address provided by the customer.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
CONTACT US
If you have any questions about a return, replacement, or refund, please contact us through our store’s contact page. Please include your order number so we can assist you as quickly as possible.
This policy does not limit any rights you may have under applicable consumer protection laws.