Shipping policy
Shipping Policy
At KAVENRO, we work to make sure your order is prepared, shipped, and delivered as smoothly as possible. Please review the shipping information below before placing your order.
Shipping Destinations
KAVENRO currently ships to addresses within the United States.
We currently do not offer international shipping.
Shipping Rates
Our standard shipping rate is $6.99 USD.
We offer free standard shipping on orders of $99 USD or more after applicable discounts and before taxes, unless otherwise stated during a promotion.
The final shipping charge, if applicable, will be displayed at checkout before you complete your purchase.
Estimated Delivery Time
Orders are generally expected to arrive within 5–8 business days.
Delivery estimates are provided as a guideline and are not guaranteed. Business days generally exclude weekends and U.S. federal holidays.
Delivery times may occasionally be affected by carrier delays, severe weather, high order volumes, holidays, address issues, or other circumstances outside our reasonable control.
Order Processing
KAVENRO products are made to order. Once your order has been successfully placed and payment has been confirmed, your order will be prepared for fulfillment.
Because products are made on demand, preparation time may vary depending on order volume and production requirements.
The estimated delivery timeframe shown above is intended to help you understand when you can generally expect to receive your order.
Order Tracking
When tracking information becomes available, it will be sent to the email address associated with your order.
Please allow some time for the shipping carrier to update tracking information after a tracking number has been created.
If you have not received tracking information or believe there may be an issue with your shipment, please contact us at support@kavenro.com.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error in your shipping address after placing your order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered production or shipment.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply where permitted by law.
Delivery Delays
Although we aim to have orders delivered within the estimated timeframe, shipping carriers may occasionally experience delays that are outside KAVENRO's control.
These may include severe weather, transportation disruptions, carrier network delays, holiday periods, or other unexpected events.
If your shipment appears to be significantly delayed, please contact us and we will assist you in reviewing the available tracking information.
Lost Packages
If your tracking information has not updated for an extended period or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact KAVENRO customer support.
We will review the available tracking information and assist with the issue where reasonably possible.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please first check:
- The delivery location and surrounding areas
- Your mailbox, porch, front desk, or parcel locker
- Other members of your household
- Neighbors who may have accepted the package
- Any delivery notice or information provided by the shipping carrier
If you are still unable to locate the package, please contact the shipping carrier and KAVENRO customer support so the situation can be reviewed.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Please include your order number, a description of the issue, and clear photos showing the item and the problem.
Eligible claims will be reviewed in accordance with our Return & Refund Policy.
Multiple Packages
In some circumstances, items from the same order may be shipped separately and may arrive at different times.
If your order is shipped in multiple packages, separate tracking information may be provided when available.
Shipping Restrictions
We reserve the right to cancel or contact you regarding an order if we are unable to ship to the address provided or if shipping restrictions prevent fulfillment of the order.
If an order is canceled by KAVENRO because it cannot be fulfilled or shipped, any applicable refund will be issued to the original payment method.
Contact Us
If you have questions about your order, shipping, tracking, or delivery, please contact KAVENRO customer support.
Email: support@kavenro.com
Please include your order number and the email address used to place your order so we can assist you as efficiently as possible.